Client
Oslo Kommune - Helsetaten (Oslo health authority)
Oslo Kommune, Helseetaten. Kombo is an internal application built for the caseworkers who manage applications for municipal housing support.
2021-2022
Value for client
Led the design of the internal application, working directly with case managers to fit real day-to-day workflows rather than a generic case-management template.
Interviewed Oslo Kommune's case management team to map pain points and daily tasks, then translated those into the flows and screens they needed.
Built the interface inside Oslo Kommune's existing design system, so Kombo felt consistent with the rest of the municipality's tools from day one.
Worked closely with developers throughout, handing off detailed specs and staying involved through implementation.
Ran training sessions to help case managers move onto the new system with minimal disruption.
Ran usability testing throughout the project, which reduced task completion time and improved user satisfaction.
Role
Concept development
UX designer
Prototyping
User testing
Workshop with House Support team
Interviewed case managers to understand their goals and everyday challenges
Analysis
Built user personas, scenarios, and a journey map from the interviews
Concept developing and Design
Wireframed and prototyped within Oslo Kommune's existing design system
Testing
Ran usability and A/B testing throughout the project, reviewing results with the PM and developers to inform each iteration
