Oslo kommuneDesigned a system for municipal housing support.
Oslo Kommune - Helsetaten (Oslo health authority)
Oslo Kommune, Helseetaten. Kombo is an internal application built for the caseworkers who manage applications for municipal housing support.
Value for client
Led UX on Kombo — so housing-support caseworkers can process applications without chasing data over email.
Structured flows for eligibility, documentation, and follow-up.
Screens built around how caseworkers actually work day to day.
Fit Oslo Kommune’s existing tools and design system from launch.
Mapping the caseworker workflow
Caseworkers juggle applications, external parties, and docs daily. Kombo had to match that work — not a generic case-management template.
Context
Internal tool for caseworkers managing municipal housing support applications
Pain points
Design response
Too much manual data gathering
Structured collection, verification, and follow-up — less email.
Generic template didn’t match daily work
Co-designed flows from interviews and workshops.
Had to fit the municipality’s ecosystem
Built inside Oslo Kommune’s design system.
Staff needed to adopt a new system
Training plus usability testing throughout.
Core task: process a housing support application
- 1Receive application
- 2Assess eligibility
- 3Document decision
- 4Follow up
