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MSFDesign sprint for Leger Uten Grenser mentor matching programme.

Client

Leger Uten Grenser / Doctors Without Borders Norway

Leger Uten Grenser offer mentors to expats assigned coordinator positions for the first time. I and a service designer assisted with running a 5-day sprint to make the matching process more efficient.

Value for client

Google Design Sprint — a faster mentor-matching process with the mentee at the centre.

  1. Mapped matching via expert interviews and journey sketches.

  2. Sketched solutions with silent voting and a Decision Maker — sprint pace.

  3. Built and tested a working prototype in one day — users were positive.

Design sprint workshop — day 1
Day 1 of the sprint — mapping the mentor matching process with expert interviews, journey sketches, and problem framing on the glass wall.
MSF mentor matching app — mobile screen presentation
Prototype screens from the sprint — mentor selection, competencies, and mentoring onboarding flows for expat coordinators.
Usability testing session with the mentor matching prototype
Usability testing — validating the mentoring onboarding and chat flows with users on tablet and laptop.