Designed the interface for Oslo Airport's first self-service info kiosk, built to help staff handle a growing wave of first-time tourists.
Client
Avinor is a Norwegian state-owned company and the country's largest airport operator.
As Norway became a more popular travel destination, the growing number of tourists at Oslo Airport's Arrivals Hall put increasing pressure on the Information Center's staff — pressure set to grow further once a new direct route from Beijing opened in 2019. An insight survey found that most of the questions visitors asked could be resolved digitally, which could free up staff time and lower stress for both visitors and staff.
Bouvet formed a team to tackle the problem. The first phase was a self-service information kiosk — intended as a pioneering step toward making Oslo Airport one of the best in Europe.
2019
Role
UX design
Concept developing
Designed the user interface for a self-service info kiosk aimed at first-time visitors to Oslo and Norway, as part of a 5-person team over a 4-month project.
Ran iterative testing throughout the project to find what worked best for a broad range of visitors — different languages, literacy levels, and unfamiliarity with Norwegian systems.
Designed around universal design principles, so the kiosk stayed accessible regardless of age, ability, or language.
Avinor chose a self-service kiosk format for the pilot, with universal design — accessibility for all users regardless of age, ability, or language — as a core requirement.
