Avinor infokioskDesigned the interface for Oslo Airport's first self-service info kiosk, built to help staff handle a growing wave of first-time tourists.
Avinor / Bouvet
Avinor is a Norwegian state-owned company and the country's largest airport operator. Bouvet formed a team to build a self-service information kiosk for Oslo Airport's Arrivals Hall.
Value for client
Designed Oslo Airport’s first self-service info kiosk for first-time visitors — then watched how people actually used it in Arrivals.
Many simple questions solved in under a minute at the kiosk — bus, tickets, Visit Oslo.
Staff still handle edge cases — luggage issues, wheelchair taxi, groups blocking the screen.
Readable from ~2 metres; built for mixed languages, ages, and first-time travellers.
Designed for Arrivals — then observed live
After install, we watched ~50 passengers (~30 groups) at the info centre. About half went straight to staff; others used the kiosk alone or before asking.
Self-service kiosk in Oslo Airport Arrivals for first-time visitors
Field finding
Design takeaway
Visitor paths in Arrivals
- 1Arrive in hall
- 2Use kiosk and leave
- 3Kiosk then staff
- 4Straight to staff
