Avinor infokioskDesigned the interface for Oslo Airport's first self-service info kiosk, built to help staff handle a growing wave of first-time tourists.
Avinor / Bouvet
A self-service information kiosk for Oslo Airport’s Arrivals Hall.
Value for client
Designed Oslo Airport’s first self-service info kiosk for first-time visitors — then watched how people actually used it in Arrivals.
Many simple questions solved in under a minute at the kiosk — bus, tickets, Visit Oslo.
Staff still handle edge cases — luggage issues, wheelchair taxi, groups blocking the screen.
Readable from ~2 metres; built for mixed languages, ages, and first-time travellers.
Designed for Arrivals — then observed live
After install, we watched ~50 passengers (~30 groups) at the info centre. About half went straight to staff; others used the kiosk alone or before asking.
Context
Self-service kiosk in Oslo Airport Arrivals for first-time visitors
Field finding
Design takeaway
Confident users want answers fast
Most machine-only visits lasted under a minute.
Tour groups blocked the kiosk for 20–30 min
Placement next to bus boards creates congestion — staff absorb the overflow.
Mixed EN/NO Visit Oslo content confused some visitors
Clearer language separation and simpler first screens matter as much as UI chrome.
Broken taxi screen sent people to staff
Kiosk can’t own every trip — staff remain the fallback for complex needs.
Visitor paths in Arrivals
- 1Arrive in hall
- 2Use kiosk and leave
- 3Kiosk then staff
- 4Straight to staff
