Client
Oslo Kommune - Helsetaten (Oslo health authority)
The Kombo (municipality housing support) project is to create an internal application for municipal housing support case managers.
2021-2022
Value for client
Led the design for the internal application that improved workflows for effective case management.
Collaborated with Oslo municipality's case management team to understand their unique needs, pain points, and workflow details, ensuring the application aligns with their daily tasks and improves efficiency.
Ensured alignment with Oslo municipality's Design system, created a responsive user-friendly interface.
Work closely with the development team, providing design specifications and ensuring a smooth integration of the application into existing case management systems.
Provided training sessions for users to a smooth transition to the new application.
Regularly usability testing to improve design decisions, resulting in reducing task completion times and increasing user satisfaction.
Role
Concept developing
UX designer
Prototyping
User testing
Workshop with House Support team
Meet the users (Interview the case managers)
Define user goals and challenges
Analysis
User personas
User scenarios
User journey map
Concept developing and Design
Wireframes
Prototype
Follow close to the Oslo kommune’s ongoing design system
Testing
Usability testing (Through the whole process)
A/B testing
Review (With PM and developers)
Inform next iteration
