Client
Avinor is a Norwegian state-owned company, and Norway's largest owner of airports.
As Norway becomes a more and more popular travel destination, the growing number of tourists to Oslo Airport each summer has become a major burden for the staff at the Information Center in the Arrivals Hall. This trend continues, partly because a Chinese airline is opening a route for the first time directly from Beijing to Oslo from mid-May.
This has made it necessary to change the information center in order to handle more tourists faster. After we had an insight survey, we saw that the most frequently asked questions can be resolved digitally, which can free up time and lower the stress level for both visitors and staff. Bouvet formed a team to solve these challenges, the first phase of which is to set up an information kiosk, and intends to be a pioneering project for the Information Center to help make Oslo Airport Europe's best airport at the core of the project.
2019
Role
UX design
Concept developing
In a short period of about 4 months, I worked as a UX designer in a 5-person team to design a user interface for info kiosks that can be used by visitors to the airport especially for those visiting Oslo and Norway for the first time. During these 4 months, I constantly tested the new design and method to find out what would be the most effective and aesthetic (with Norwegian touch) way to help visitors and employees.
At Oslo airport, Avinor chose an automat kiosk as a test project. And the Universal design was important.
